We are happy to help you
Do you have any questions, problems or comments? Then get in touch with our support team! We endeavor to answer sales and support queries on the same day.
Auxiliary article
In our documentation you will find instructions and help articles for all Payrexx functions.
Sales
Do you have any questions about the product? Someone from our sales team will get in touch with you.
Partnership
We are happy to work with you as an agency or integration partner.
Create support ticket
Use our ticket system for any kind of request. We will reply by e-mail as quickly as possible.
Leave the setup of your account to us
Take advantage of our all-round carefree package and have your account set up by our experts. Our managed services are available in three different packages.
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Our MINI package includes the following services for you:
General support
Advice on payment providers
Setting up a payment service provider (PSP)
Quality control
Interested? Then order this packagenow and we'll get back to you as soon as possible.
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Our SETUP package includes the following services for you:
Advice on payment providers
Setup of up to 3 payment service providers (PSP)
Set up your first Payrexx page
Telephone training
Design adjustments
Quality control
Interested? Then order this packagenow and we'll get back to you as soon as possible.
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Our ALL-INCLUSIVE package includes the following services for you:
Advice and setup of any number of payment providers
Needs analysis and advice
Setup of the complete sales page, incl. design
Complete website integration
Quality control
much more!
Interested? Then order this packagenow and we'll get back to you as soon as possible.
Contact us by telephone
Would you like to speak to the Payrexx team in person? We are also available by phone. Our support team speaks Swiss German, German, French, Italian and English.
+41 33 550 00 10
You can reach our sales and support team directly on working days on this number. Office hours: Working days 9 am to 12 noon / 2 pm to 5 pm
Please note that telephone support is only included free of charge in our Premium subscription.
For emergencies
Outside office hours, calls to +41 33 550 00 10 will be charged and forwarded to the emergency number of our on-call service.
Costs: CHF 150.-/h, minimum 1h.
Frequently asked questions
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You can create a free account via signup.payrexx.com.
You then need to finish setting up and verifying your account. These instructions explain the most important steps.
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We usually respond to a written support request within one day. If you have a Pro subscription, you can also call our Swiss telephone support on +41 33 550 00 10.
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All means of payment are available via a single contract with Payrexx. All relevant means of payment in Switzerland are available with a Payrexx account: TWINT, Mastercard, Visa, PostFinance, Reka, Centi, Banktransfer, Apple Pay, Google Pay, Samsung Pay and more.
Take a look at the complete list here. -
You can choose whether you want to receive payouts on a monthly or weekly basis. In some cases, we also offer daily payouts. Your money will be transferred to your IBAN account.
You can find more information in our overview and in the corresponding documentation article. -
You can change your current subscription and check the status of your plan in your administration, in the settings, under "Plan & billing".
You can find more information about the Payrexx upgrade in our documentation.