When the season begins in October, the shop near Lake Oeschinen fills with life. The air is filled with anticipation and the scent of fresh ski wax. Customers look for the suitable equipment for the season, which ranges from breathable clothing, bikes, and hiking poles to high-end carbon cross-country skis. No matter what is needed at the moment: the team is on hand to advise on every need.

On days when there is fresh powder snow on the trail, it is extremely busy. In such weather, more than 100 paying guests per day are not uncommon.

Svenja Grossen emphasizes the versatility of her everyday life:

"That's the beautiful thing about our job: every customer is individual, which makes the work very diverse."

Svenja Grossen

Managing Director of Grossen Sport

Passion for over seven decades

The deep connection to sport has a long history that dates back to 1953. Back then, mountain guide and ski instructor Alfred Grossen founded the business. What began with renting out alpine skis developed over the decades into the top address for Nordic sport in Switzerland. Lars and Svenja Grossen are continuing today what their grandfather Alfred and their father Fredy built up with a lot of hard work. A special highlight of recent history is that in 2025, the cross-country skiing legend Dario Cologna visited Grossen Sport. As a belated gift for the 70th anniversary, Dario accompanied some customers onto the trail.

In today's world, where almost everything is available with a click on the internet, Grossen Sport benefits from the fact that their shop is located directly on the Kandersteg trail network. Customers can test the equipment directly in front of the shop door before they buy it. In addition to testing on the trail, customers also place high value on the recommendations of the sales experts, the Grossens explain: "Cross-country skiing equipment requires intensive consultation, especially since skis are sold according to body weight, height, and ability. No online shop can replace that."

Behind this success is a professional and competent team of 8 to 10 people who have supported Grossen Sport for many years. The staff see themselves as part of the Grossen sports family and also do a lot together privately. This cohesion is extremely important to the owners, because this exact harmony is also palpable for the customers in the shop.

Ready to go from the first second thanks to Payrexx

To ensure the team can fully concentrate on counseling, the technology must function reliably. For payment processing, Grossen Sport relies on card readers from Payrexx. Setting up the devices was particularly straightforward: every card terminal was ready to go the very first time it was switched on – no setup, connection, or installation needed. The team also rates the handling as very simple and clear.

In high season, the speed with which payments are processed is also particularly important: customers want to pay quickly and head off into the snow without delay. When the internet caused problems last summer, Payrexx's card readers also proved to be a real lifesaver. Thanks to the integrated SIM cards, Grossen Sport remained fully operational while other debit card terminals gave up.

Growing together in the digital age

In addition to stationary retail, Grossen Sport also uses Payrexx digitally. Admission tickets for the climbing hall are sold and vouchers are issued via the online payment function on their website. Payment links are also used regularly. 

Thus, Payrexx connects the stationary trade of the shop with its online presence, bundles all payments in one interface, and provides the Grossens with a single and clear payout.

At the same time, Payrexx also takes the feedback of the business owners seriously. If Lars and Svenja Grossen encounter a technical problem, Payrexx's personal support takes care of their concern quickly and reliably. Accordingly, the owners' conclusion regarding contact with the payment provider from Thun is positive:

"We find the cooperation very pleasant. Responses are always very quick and the staff members are always very friendly. Top!"

Svenja Grossen

Even after more than 70 years, Grossen Sport keeps its gaze directed forward. The company looks forward to serving both regular and new customers and providing the best service even on stressful winter days - partly thanks to the reliable card readers from Payrexx.