Clearly communicate fees and transparently process online donations
With Payrexx, you keep subscription costs and transaction-dependent donation fees in view at all times. This allows you to clearly explain to donors which costs arise and how they are composed depending on the payment method.
What fees apply to online donations (and how can I communicate this transparently)?
What fees may arise from online donations
At Payrexx, the costs for online donations consist of two components: depending on the plan, a fixed subscription fee and transaction-based fees per donation. The amount of these transaction costs depends on the chosen payment method. With External provider like PayPal or Stripe, additional fees may incur depending on the subscription. All terms are clearly defined, and the Dashboard provides an overview of payments, revenues, active subscriptions, and other important metrics.
Communicate fees openly and strengthen trust among donors
Transparent fee communication creates clarity and reduces inquiries. Ideally, explain directly on your donation page or in your FAQ that the costs are composed of the rate, payment method, and transaction type. This way, donors know from the start how the payment processing works and that all fees are clearly documented. For recognized NPOs, it is also relevant: Payrexx grants a 50% discount on all subscriptions, which you can also communicate clearly and openly.
