Help article
In our documentation, you will find guides and help articles on all Payrexx functions.
Phone support
+41 33 550 00 10
Weekdays 9 to 12 o'clock / 2 to 5 o'clock
For emergencies
+41 33 550 00 10
Outside office hours, calls are answered for a fee and forwarded to the emergency number of our on-call service.
Costs (exkl. VAT): CHF 150.-/h, Minimum 1h.
Phone support
Premium-Kund:innen profitieren von exklusivem Telefonsupport.
Mini - CHF 175
General support
Consultation for Payment Providers
Setup eines Payment-Service-Providers (PSP)
Quality Control
Setup - CHF 350
Consultation for Payment Providers
Setup of up to 3 payment service providers (PSP)
Setup Deiner ersten Payrexx-Seite
Telefonische Schulung
Design adjustments
Quality Control
All-inclusive -
CHF 950
Consulting and setup of any number of payment providers
Needs analysis and consultation
Setup der kompletten Verkaufsseite, inkl. Design
complete website integration
Quality Control
much more!
Frequently Asked Questions
How do I create an account?
Over signup.payrexx.com you can create a free account.
Afterwards, you need to complete setting up and verifying your account. This guide explains the most important steps.
How quickly does the support respond?
As a rule, we respond to a written support request within one day. If you have a Pro subscription, you can also call our Swiss phone support at +41 33 550 00 10.
Which payment methods are available?
All payment methods are available through a single contract with Payrexx. With a Payrexx account, all relevant payment methods in Switzerland are available: TWINT, Mastercard, Visa, PostFinance, Reka, Centi, bank transfer, Apple Pay, Google Pay, Samsung Pay, and more.
Check out the complete list here.
When and how do I receive my payouts?
By default, you receive your payouts weekly. Upon request, we also offer a daily or monthly payout interval. Your money will be transferred to your IBAN account.
More information can be found in our overview as well as in the corresponding documentation article.
How can I upgrade my account?
In your administration, in the settings, under "Plan & Billing," you can change your current subscription and check the status of your plan.
In our documentation, you will find more information about the Payrexx upgrade.
