Frequently Asked Questions
Why is my Kartenlesegerät no longer free of charge?
Your Payrexx terminal was part of a special promotion where the device remains free of charge from a certain minimum turnover. Since your turnover in recent months was below this limit, the agreed regulation for further use applies.
With your confirmation, you can continue to use your terminal flexibly for 25 EUR per month – without any interruption to your physical store business.
What exactly are the terms of use for free devices?
The following points apply to Payrexx card readers from a free promotion:
A minimum volume of 2,500 EUR per month must be processed via the device.
If this volume is not reached in 3 consecutive months, Payrexx can demand the return of the device.
Alternatively, the device can be rented for a monthly fee of 25 EUR.
How exactly does the billing for the device work?
Billing will start on 1 November 2026. At the end of each year, you will receive an invoice by email, which you can use to settle the accumulated amount for all outstanding months.
Do you prefer monthly or half-yearly billing? Please contact our support team – we will see what we can do for you.
Can I still return the device later?
Yes. A minimum contract term of 12 months from the original dispatch date applies to our card readers. After this period, you can end the rental at any time in compliance with the notice period and return the device to us. Please contact our support team directly for this.
Which alternatives do I have for receiving payments on site?
Payrexx offers various flexible solutions for on-site payments:
Tap to Pay: Turns your smartphone directly into a terminal. You collect payments without any additional devices, and you can also use this feature with the free Payrexx plan.
QR Pay: Your customers simply scan a QR code and pay directly (e.g. via TWINT or credit card). Ideal for uncomplicated payments.
Buy device instead of renting: In addition to the Nexgo N86, we offer other terminals. You can buy the Nexgo N910 Pro for a one-off payment of 599 EUR, for example – eliminating any monthly rental fees entirely.
Will my terminal become free of charge again if my turnover increases again later?
No, the change to the monthly rent of 25 EUR is permanent. Switching back to the free promotion model is not possible. However, you can continue to use your device flexibly or cancel it in compliance with the cancellation period.
I would prefer to return the device – what are the next steps?
If you decide against the rental, simply go back to your email and click on the ‘Return device’ button. You will then immediately receive all instructions as well as a return label for free return shipping.
