Support articles
In our documentation you will find guides and help articles on all Payrexx features.
Telephone support
+41 33 550 00 10
Weekdays 9 to 12 AM / 2 to 5 PM
For emergencies
+41 33 550 00 10
Outside of office hours, calls will be received at a cost and forwarded to the emergency number of our on-call service.
Costs (excl. VAT): EUR 150.-/h, Minimum 1h.
Telephone support
Premium customers benefit from exclusive phone support.
Mini Package - EUR 175
General Support
Consultation on payment providers
Setup of a Payment Service Provider (PSP)
Quality Control
Setup package - EUR 350
Consultation on payment providers
Setup of up to 3 Payment Service Providers (PSP)
Setup of your first Payrexx page
Telephone Training
Design adjustments
Quality Control
All-inclusive Package -
EUR 950
Consultation and setup of any number of payment providers
Needs analysis and consultation
Setup of the complete sales page, including design
complete website integration
Quality Control
much more!
Frequently Asked Questions
How do I create Una cuenta?
Over signup.payrexx.com can you create a free Una cuenta.
Subsequently, you need to complete the setup of your account and verify it. This guide explains the key steps to you.
How quickly does the support respond?
We usually respond to a written support request within one day. If you have a Pro subscription, you can also call our Swiss telephone support at +41 33 550 00 10.
Which payment methods are available?
All payment methods are available through a single contract with Payrexx. With a Payrexx account, all relevant payment methods in Switzerland are available: TWINT, Mastercard, Visa, PostFinance, Reka, Centi, Bank transfer, Apple Pay, Google Pay, Samsung Pay, and others.
See the complete list here.
When and how will I receive my payouts?
By default, you will receive your payouts weekly. Upon request, we also offer a daily or monthly payout interval. Your money will be transferred to your IBAN account.
You can find more information in our overview and in the corresponding documentation article.
How can I upgrade my account?
In your administration, in the settings, under "Plan & Billing" you can change your current subscription and check the status of your plan.
In our documentation you will find more information about the Payrexx upgrade.
