Frequently Asked Questions
How exactly does the return process work?
After your confirmation, you will receive a free return label by email. Package the device together with the accessories, stick the label onto the parcel, and take it to the post office within 14 days.
Will I incur any costs for the return shipment?
No, the return is completely free of charge for you. Payrexx covers the postage label in full.
What do I need to send back in the package?
Please return the card reader as well as the included accessories (charging cable, power supply unit and any charging docks) to us, if possible in the original box.
Are there deadlines for the return?
Yes, please return the device to us within 14 days of receiving the return label. This will allow us to close your file promptly and guarantees that no monthly fees will be charged.
What alternatives do I have to continue accepting payments on site?
Even without a terminal, you can continue to accept cashless payments:
Tap to Pay: Turn your smartphone into a card reader – entirely without additional devices or fixed costs.
QR Pay: Let your customers pay easily via QR code (e.g. with TWINT).
Purchase device: Get the Newland N910 Pro for a one-off payment of 599 EUR and use a terminal completely without a monthly rental fee.
What happens if I change my mind and decide to keep the device after all?
This is not a problem at all. Simply go back to your original email and click on the button “Accept billing”. Our system will automatically update your status and you can continue to use your terminal as usual for 25 EUR per month.
