In the representative survey, which has been highlighting the key trends and developments in the e-commerce market since 2017 and is supported, among others, by the Handelsverband, 625 online Comerciante took part, of which 496, thus 79% of all respondents, are active in Switzerland. Of these participants, 88% operate in the business-to-customer sector, 43% in the business-to-business sector, and 13% represent manufacturer shops. Furthermore, with 51%, half of the surveyed Comerciante are so-called “omni-/multichannel Comerciante” and 28% are purely online Comerciante, which are only represented online and have no branch. More than half of these participants run their online business with one to four employees and an annual turnover of less than 500,000 Swiss francs/euro. The study can be downloaded from the ZHAW website.

Payrexx now number 2 of the payment providers in Switzerland — a huge leap succeeds

An essential part of the study was, among other things, to find out which Payment Service Provider (PSP) the participating respondents use to process online transactions. As a result of evaluating the information from all Swiss Comerciante, it was found that 25% of all online shops choose and trust Payrexx as their PSP. Thus, Payrexx, which was founded in Thun in 2015, is the second most popular payment provider among Swiss online Comerciante behind PayPal. With PostFinance (3rd), Worldline (4th), and Datatrans (5th), it has also left significant competitors behind, continuing the success story and growth of recent years, especially as confirmed by the market. Considering the market share of 5% that Payrexx could record in last year's study, this year's 25% and the associated growth of 20% (!) are particularly noteworthy. This remarkable growth rate illustrates that Payrexx fully meets the needs and demands that Swiss SMEs have and place on a payment provider, both with its offering and its approach to work and communication style.

THE payment provider for Swiss SMEs

Payrexx offers everything the SME heart desires. The PCI-DSS Level 1 certified Payment Service Provider provides its online Comerciante with all necessary payment methods from one source. In the form of the so-called “Swiss Collecting” services, customers have access to all locally important payment methods at the push of a button and can easily and straightforwardly offer them in their shop to generate transactions. Therefore, Payrexx is the only provider across Switzerland that offers payment methods TWINT, Postfinance, Mastercard, VISA, Samsung Pay, Google Pay, and Apple Pay from one source with an acceptance agreement. Overall, Payrexx encompasses 40 payment providers and more than 200 payment methods and currencies from all over the world via a single interface.

TWINT is the number 1 payment method for Swiss SMEs in e-commerce

The following are statistics on transaction volume and the number of transactions generated in August by SMEs in e-commerce in the business-to-business and business-to-customer sectors via the Payrexx platform. As part of this representative statistics, transactions from 4,000 Comerciante were analyzed:

The most widely used payment method via Payrexx is TWINT, accounting for 44.64%, which has a particularly high share of all transactions within Switzerland. In second and third places follow Mastercard (22.65%) and Visa (20.47%), close together. Next are PayPal with 4.95% and American Express with 1.70%. It is noteworthy that together the quantity of all credit card payments is almost as high as the TWINT payments generated.

Contrary to the number of transactions, regarding volume, Mastercard is ranked first with a share of 28.19%, followed by Visa (25.53%) and TWINT (19.03%) in second and third places. This, in conjunction with the previous statistics, suggests that while more payments are made with TWINT, these contain smaller amounts than, in this case, payments with credit cards like Mastercard or Visa. In fourth and fifth places are PayPal with 6.99% and American Express with 6.45% share of the total transaction volume.

Fast onboarding, competent service, satisfied customers

Over 40,000 satisfied customers already process their online payments across Europe via Payrexx. This includes well-known brands and companies such as BKW, Carvolution, Zweifel Pomy-Chips, Hotelcard, the SBB, ALDI Suisse, Swisscom, or the Swiss Post. Users of Payrexx have the opportunity to make use of an agile platform that is simple to operate and, moreover, technologically highly innovative. Through the offered e-commerce tools (Pages, Paylink, Invoice, Donations, QR Pay, Terminal), Comerciante receive an all-in-one solution which is highly effective and has a workload-reducing effect.

All customers who already use Payrexx, as well as those who wish to make use of the solution in the future, also benefit from unique customer service, ranging from same-day onboarding (for registrations by 16:00) to comprehensive and competent support, which is available for any questions during the setup process, as well as for all steps beyond it, to provide advice and support.