Process online donations transparently and communicate fees clearly
With Payrexx, you always keep an eye on subscription costs and transaction-dependent donation fees. This way, you can clearly explain to donors which costs arise and how they are composed depending on the payment method.
What fees apply to online donations (and how can I communicate this transparently)?
Which fees can arise with online donations
At Payrexx, the costs for online donations consist of two components: depending on the tariff, a fixed subscription fee and transaction-based fees per donation. How high these transaction costs are depends on the chosen payment method. With External providers like PayPal or Stripe, additional fees may also apply depending on the subscription. All conditions are clearly defined, and in the Dashboard, you receive an overview of payments, revenues, active subscriptions and other important key figures.
Clearly communicate fees and strengthen trust with donors
Transparent fee communication creates clarity and reduces inquiries. It is best to explain directly on your donation page or in your FAQ that the costs are made up of tariff, payment method, and type of transaction. This way, donors know from the start how the payment processing works and that all fees are clearly documented. Additionally, for recognised NPOs, Payrexx grants a 50% discount on all subscriptions, which you can also communicate clearly and openly.
