Payment confirmation
A payment confirmation is the message to Comerciante and buyer that a transaction has been successfully authorised and processed.
Payment confirmation
The payment confirmation informs all parties involved that a transaction has been successfully processed. For buyers, it appears as a confirmation page in the checkout or as an email. For Comerciantes, it arrives as a webhook notification from the PSP or as a status change in the Dashboard.
Technically, the payment confirmation is triggered by the PSP as soon as the authorisation was successful. For payment methods with real-time authorisation (credit cards, TWINT), confirmation occurs within seconds. For asynchronous methods (bank transfer, QR-bill), confirmation can take hours or days — it only occurs after the payment has been received.
For the integration, the webhook is crucial: The PSP sends an HTTP message to the URL defined by the Comerciante as soon as the payment status changes (e.g. from 'pending' to 'confirmed'). The ERP or shop system can then automatically release the order, trigger the shipment or update the accounting.
Payment confirmation examples
A customer pays by Visa. The PSP sends a webhook to the online shop, which automatically marks the order as 'paid'.
After a successful TWINT payment, the customer receives a confirmation page in the shop and an email with the order overview.
With a QR-bill, the payment confirmation is only triggered when the bank transfer has been received and matched via CAMT.054.
Payment confirmation FAQ
What is a payment confirmation?
A payment confirmation is the message that a transaction was successfully processed. Buyers receive it as a confirmation page or email, merchants as a webhook notification from the PSP.
How quickly does the payment confirmation arrive?
With credit cards and TWINT within seconds. With bank transfer and QR-bill only after receipt of payment — typically 1–2 banking business days.
What is a webhook in payments?
A webhook is an automatic HTTP notification from the PSP to the Comerciante as soon as the payment status changes. This enables automatic order processing without manual verification.
What happens if the payment confirmation is not received?
If the confirmation is not received, the shop status should remain 'pending' and the goods should not be shipped. The PSP Dashboard and webhooks help to check the payment status. For asynchronous methods, a check after 2–3 days may be useful.
