TWINT via QR code is often the cheapest and easiest payment solution for Swiss acupuncture and natural health practices – without a terminal, without a subscription, and with a fee of 1.25% with QR Pay or 1.25% + EUR 0.18 via Payment Link. A static QR code can be set up in minutes and covers the majority of Swiss direct payments.

This guide shows you how to set up TWINT QR in your practice, which variants exist, and why the QR code is often more logical for Swiss complementary medicine practices than a classic terminal.

1. Why TWINT fits particularly well in complementary medicine practices

TWINT is the most widely used mobile payment method in Switzerland with over 4 million active users. In complementary medicine practices, TWINT is particularly popular because many patients already use the app for other payments and because the process after a treatment feels particularly natural: no cards to pull out, no terminal to hold on to – simply scan the QR code and pay. This fits the calm, non-clinical setting of many TCM and natural health practices.

Many practices already accept TWINT today – but via a private mobile number or personal TWINT account. This is problematic for larger amounts: no structured accounting, no automatic transaction reports, and no refund options via the system. A professional TWINT setup via a PSP resolves all of this.

2. Three TWINT variants compared

Variant A: Static TWINT QR code (via Payrexx QR Pay)

A static QR code is created once in the Payrexx Dashboard, printed, and set up in the practice. Patients scan the code, enter the amount themselves, and confirm. The payment appears immediately in the Payrexx Dashboard. Fee: 1.25% + EUR 0.00 per transaction (Payrexx QR Pay, status: May 2026). No monthly subscription required. The simplest entry-level solution.

Variant B: Dynamic TWINT via Payment Link

In the Payrexx Dashboard, a Payment Link with the exact amount is created and sent to the patient via SMS or WhatsApp. The patient clicks the link, selects TWINT, and pays. Advantage: The amount is predefined – no input errors possible. Online Standard fee: 1.25% + EUR 0.18. Ideal for variable amounts after the session.

Variant C: TWINT via Tap to Pay Android

With the Payrexx Tap to Pay App on an NFC-enabled Android smartphone, TWINT can be triggered directly in the app. Patients hold their smartphone against the therapist's Android device. Fee: 1.25% + EUR 0.00. iPhone is not supported. Good for practices that already have an Android device and use Tap to Pay for card payments.

3. Setting up a static TWINT QR code: Step by step

Setting up a static TWINT QR code via Payrexx QR Pay takes less than 15 minutes:

• Create a Payrexx account (free of charge, 30-day trial period, no credit card required)

• In the Dashboard, create a new QR code under 'QR Pay'

• Enter the practice name and optional purpose of payment

• Download the QR code and print it in high quality (min. A6 format)

• Laminate it and position it clearly in the practice – at the reception, on the treatment table, or at the checkout counter

• Perform the first test payment with your own TWINT

Recommendation: Print the QR code in two sizes – a large one for the reception area and a small laminated one to take with you for home visits or mobile sessions.

4. TWINT refunds and bookkeeping

All TWINT payments via Payrexx appear immediately in the Dashboard with the date, amount, and optional booking text. This enables seamless bookkeeping without manual entry. CSV export for the trustee is possible at any time.

Refunds are possible within 30 days – directly in the Payrexx Dashboard in just a few clicks. This is particularly important for practices that accept series prepayments: if a patient needs to cancel the series, the remaining amount can be refunded quickly.

TWINT does not support pre-authorization. This means: TWINT is not suitable for no-show fees. A credit card (Visa, Mastercard) with pre-authorization is required for this. Anyone wishing to secure no-shows is best advised to combine TWINT QR for standard payments with a credit card guarantee during online booking.

5. Combining TWINT and cards: The recommended setup for solo practices

For most TCM and natural health practices in Switzerland, this setup is ideal: a static TWINT QR code as the main solution for on-site payments, supplemented by Tap to Pay on Android for card payments (Visa/Mastercard Debit) for patients who do not use TWINT. Payment Links via WhatsApp for subsequent payments or herbal remedy orders after the session.

This setup requires no monthly subscription (Free plan is sufficient), no POS terminal, and no complex integration. Total fixed costs: EUR 0. Total fees per EUR 130 session via TWINT: EUR 1.63.

6. Common mistakes when setting up TWINT in practice

The biggest mistake: accepting TWINT via a personal mobile number or a private TWINT account. This leads to missing transaction receipts, no refund options, and an unclear bookkeeping situation. Switching to a professional business TWINT via a PSP takes less than an hour and should not be delayed.

Another mistake: printing the QR code in too low a resolution. Smartphones sometimes struggle to scan low-resolution QR codes. Always print the high-resolution version downloaded from the Payrexx Dashboard.

Checklist: Setting up a TWINT QR code in a complementary medicine practice

• Create a Payrexx account (free, Free plan is sufficient for QR Pay and Tap to Pay)

• Activate QR Pay and create a static QR code for the practice

• Download the QR code in high resolution and print it laminated

• Install the Payrexx Tap to Pay App on an Android device for card payments

• Perform first test payments with TWINT and card before going live with the solution

• Prepare a Payment Link template for herbal remedy orders and subsequent payments

• Deactivate the previous private TWINT connection or separate it clearly from the business solution

• Test the CSV export from the Dashboard for the first monthly bookkeeping

Payrexx QR Pay is available in all plans, including Free. TWINT via QR Pay costs 1.25% without fixed fees – no monthly subscription, no contractual commitment, no terminal. For solo practices with mainly Swiss patients and 10–20 sessions per week, this is the cheapest and easiest entry-level setup for cashless payments.