To connect your POS terminal to your WLAN, simply follow these instructions:

1. Switch on your terminal.

2. Open the speed dial menu by dragging the top edge of the screen downwards. This opens the menu in the form of a gray bar.

3. Enlarge the speed dial menu by dragging it down again with your finger.

4. Click on the WLAN symbol, the first one at the top left, which resembles a cone. This should give you an overview of all available WLAN networks.

5. Click on Your network. A new window will now open.

6. Enter your WLAN password and then click on "Connect".

7. Done! Your POS terminal should now be successfully connected to your WLAN.

To check whether your terminal is successfully connected to your Wi-Fi network, you can open the speed dial menu again (1.), enlarge it (2.) and check whether the Wi-Fi symbol (3.) is filled in and white, and that the name of your Wi-Fi network is underneath it. If this is the case, your terminal is successfully connected to the WLAN.

You can find video instructions for all these steps in our video guide.

Your terminal contains an integrated SIM card. This allows you to use the device even without a WLAN connection - wherever you are connected to the Swisscom network.

As we have already set up and prepared your terminal for you, the connection to the mobile network should already be active. If this is not the case, please check the following points:

Is the mobile data activated on your terminal?
To check this, please open the speed dial menu on your terminal. To do this, swipe down with your finger at the top of the screen to open the gray bar of the menu. Swipe down again to enlarge the menu. Now click on the Ethernet symbol in the middle of the top line, which looks like a triangle. ATTENTION: If "No SIM card" is already written here, follow the description below.

At the top, next to the "Mobile data" label, there is a slider. Please check that this is set to "On", i.e. the dot is on the right and the slider lights up slightly turquoise.

Is the SIM card inserted correctly?
If your terminal indicates that no SIM card is inserted, it could be that it has not been inserted correctly or has slipped out of place during shipping. Please check whether it has been inserted correctly.

Open the battery compartment on the back of your terminal. The SIM card should be inserted directly above the battery in the middle slot, which is labeled "SIM". Remove the battery and reinsert the SIM card. Make sure that you insert it in the right direction. You can recognize this by the drawing next to the lettering.

Now restart your terminal, go to the main menu and open the "Switchio Pay" app. There should now be a green circle and "Online" under "Authorization server". In this case, you can click on "Handshake" on the right to check and re-establish the connection.

If you still have no connection to the mobile network, please contact our support team directly. our support team directly. 

Unfortunately, the tipping function is not yet available for our POS terminals. However, we are already working on making this available to you in the near future!

Alternatively, you can manually increase the amount you enter in the payment app by the respective tip. Please note, however, that you will not be able to see in your Payrexx account which part of the transaction was the tip and which was for the goods or services.

No, unfortunately not. American Express is not yet one of the credit and debit cards with which Payrexx POS terminals are compatible. However, we are already working on changing this in the near future!

Nevertheless, your customers can already pay for your goods or services on site with Amex. Simply use the QR code that we have included with your POS delivery. Your customers can scan it with the camera of their smartphone and land directly on a payment page where they can select not only Amex, but also many other payment methods.

Although such a connection is possible, it cannot yet be established by yourself. Therefore, please contact our support team directly.

If you receive your POS terminal from Payrexx, it is set to generate a receipt printout after every transaction. This can quickly lead to excessive paper consumption, especially with many payments, which is why we understand if you prefer to turn off receipt printing.

To turn off automatic receipt printing, follow these instructions:

1. Open your payment app.

2. Go to the menu by clicking on the three horizontal lines at the top left.

3. Now click on "Settings",

4. Turn off automatic receipt printing by turning off the slider next to "Print transaction receipt" so that it is grayed out.

5. Done! Your terminal will no longer print receipts.

If you still want to create a receipt for individual transactions, you can use the subsequent print function of your terminal. This works as follows:

1. Switch the automatic print function on again. To do this, follow the description above and set the slider to "On".

2. Use the three horizontal lines at the top left to return to the payment app menu.

3. Go to "Transaction history".

4. Select the transaction from which you would like to print a receipt and click on it.

5. Click on the "Print receipt copy" button and your receipt will be printed.

6. Don't forget to switch off automatic receipt printing again if you don't want it to be activated by default.

By default, the daily statement is printed at midnight when the terminal is switched on, and when it is switched off when it is switched on for the first time in the morning. This automatic receipt printing cannot be switched off manually.

If you want to print out the daily closing manually, follow these simple instructions:

1. Open the payment app.

2. Open the menu via the three horizontal lines at the top left.

3. Click on "Extracts".

4. Select the "Print" button - and you're done! Your daily statement is printed.

With our fast and intuitive Payrexx POS terminals, it is very easy to refund a transaction that was carried out in error or by mistake. However, it is important that this is done immediately, as only the last transaction made can be refunded.

To refund a transaction, follow these simple instructions:

1. Open the payment app.

2. Open the menu using the three horizontal lines at the top left.

3. If it is a credit card payment, go directly to "Undo card payment" and then click on the red "Undo payment" button.

4. If it is a payment with TWINT or cryptocurrency, go to the "Transaction history" instead.

5. Select the last payment and then click on "Refund".

6. Enter the exact amount to be refunded and click on "Continue".

7. Done! Your payment has been successfully refunded and you can now click on "Finish".

During the ordering process, you have already specified the currencies in which the transactions of your Payrexx POS terminal will be settled. Here you could choose between CHF and EUR. Other currencies are currently not possible.

Unfortunately, it is not technically possible to switch back and forth between the two currencies as required and depending on the transaction. However, if you would like to change the currency permanently, please contact our support team and we will arrange this for you.

If your payment app no longer responds and appears frozen, it can help to force close the app and then restart it.

The following steps will force the app to close:

1. Click on the square on the left at the bottom of the control panel.

2. You will now see an overview of all apps that are currently active on your POS device.

3. You can either close individual apps by swiping them to the left with your finger.

4. Or you can close all apps by scrolling all the way to the top, dragging the apps slightly downwards and then clicking on "Close all" in the top right-hand corner.

5. Now go back to the main menu and open your payment app again.

If closing the payment app manually did not help, please contact our support team immediately. our support teamso that they can help you competently.

So that you can receive all payments in the meantime, simply use the QR code that we have included in your POS package. Your customers can scan this either directly with the TWINT app or with the camera of their smartphone to access a payment page. Here they can enter their credit card details and pay using many other popular payment methods.

Payments made via your POS terminal will appear in the overview of your Payrexx account within 48 hours. Those made via TWINT are even transmitted in real time.

The amounts of the POS transactions are added to the e-commerce transactions and then paid out together. The period here corresponds to the period you have agreed with Payrexx. Normally this is towards the end of the month, but you can request a weekly or even daily payout. To do this, please contact our support team.

The payment security of our merchants is a top priority for Payrexx! That's why we've included this QR code in your package. It serves as a safeguard in case of emergency, so to speak: if your terminal is ever defective or does not work properly for any other reason, your customers can also pay via QR code.

The QR Pay solution from Payrexx is practical, intuitive and works without any additional technology. When your customers scan the QR code either with their TWINT app or using the camera on their smartphone, they can pay for your goods and services directly via their cell phone.

At the same time, the QR code also expands your payment options: Significantly more payment methods are available via the QR code than via the POS terminal. This means that your customers can also pay with international payment methods such as WeChat Pay or AliPay. It's all very simple, with just a QR code and without any additional technology!