When the season begins in October, the shop near Lake Oeschinen fills with life. The air is filled with anticipation and the scent of fresh ski wax. Your customers look for the right equipment for the season, ranging from breathable clothing, bikes, and hiking poles to high-end carbon cross-country skis. No matter what is needed: the team is at your side to provide advice for every need.

On days when there is fresh powder snow on the trail, the shop is extremely busy. In such weather, more than 100 paying guests per day are not uncommon.

Svenja Grossen emphasises the versatility of her daily routine:

"That's the beauty of our job: every customer is individual, which makes the work highly varied."

Svenja Grossen

Managing Director of Grossen Sport

Passion for over seven decades

The deep connection to sport has a long history dating back to 1953. Back then, mountain guide and ski instructor Alfred Grossen founded the business. What began with renting out alpine skis developed over the decades into the top address for Nordic sports in Switzerland. Lars and Svenja Grossen now continue what their grandfather Alfred and their father Fredy built up with a lot of hard work. A special highlight of recent history is that in 2025, cross-country skiing legend Dario Cologna visited Grossen Sport. As a belated 70th anniversary present, Dario accompanied some customers onto the trail.

In today's world, where almost everything is available with a single click on the internet, Grossen Sport benefits from the fact that their shop is located directly on the Kandersteg cross-country ski trail network. Your customers can test the equipment right outside the shop door before they buy it. In addition to testing on the trail, customers also attach great importance to the recommendations of the sales experts, the Grossens explain: "Cross-country skiing equipment requires a lot of advice, as skis in particular are sold according to body weight, height, and ability. No online shop can replace that."

Behind this success is a professional and competent team of 8 to 10 people, which has supported Grossen Sport for many years. The staff sees itself as part of the Grossen sports family and also does a lot together in their free time. This cohesion is extremely important to the owners, as this very harmony can also be felt by customers in the shop.

Ready to go from the first second thanks to Payrexx

To ensure that your team can fully concentrate on advising customers, the technology must function reliably. For payment processing, Grossen Sport relies on card readers from Payrexx. Setting up the devices was particularly simple: every card terminal was ready to go the very first time it was switched on – no setup, connection, or installation needed. The team also finds the handling to be very easy and straightforward.

During the high season, the speed at which payments are processed is also particularly important: your customers want to pay quickly and head off into the snow without delay. When the internet caused problems last summer, the card readers from Payrexx also proved to be a real lifesaver. Thanks to the integrated SIM cards, Grossen Sport remained fully operational while other debit card terminals gave up.

Growing together in the digital age

In addition to stationary retail, Grossen Sport also uses Payrexx digitally. Admission tickets for the climbing hall are sold and vouchers are issued via the online payment function on their website. Payment links are also used regularly. 

In this way, Payrexx connects the stationary retail of the shop with its online presence, bundles all payments in one interface, and provides the Grossens with a single and clear payout.

At the same time, Payrexx takes feedback from entrepreneurs seriously. If Lars and Svenja Grossen encounter a technical problem, the personal support from Payrexx takes care of their concern quickly and reliably. Accordingly, the owners' conclusion regarding the contact with the Thun-based payment provider is highly positive:

"We find the cooperation very pleasant. Responses are always very quick and the employees are always very friendly. Outstanding!"

Svenja Grossen

Even after more than 70 years, Grossen Sport remains focused on the future. The business looks forward to serving both regular and new customers and providing the best service even on stressful winter days – also thanks to the reliable card readers from Payrexx.