In the representative survey, which since 2017 has highlighted the most important trends and developments in the e-commerce market and is supported among others by the trade association, 625 online retailers participated, of whom 496, thus 79% of all respondents, are active in Switzerland. Of those participants, 88 percent are active in the business-to-customer sector, 43 percent in the business-to-business sector, and 13% represent manufacturer shops. Furthermore, 51% of the surveyed retailers are so-called "omni-/multichannel retailers" and 28% pure online retailers who are only represented online and do not have a branch. More than half of these participants operate online trade with one to four employees and an annual turnover of less than 500,000 Swiss Francs/Euros. The study can be downloaded on the ZHAW website.

Payrexx now number 2 among payment providers in Switzerland — a huge leap is made

An essential part of the study was to find out, among other things, which payment service providers (PSP) the participating respondents use to process online transactions. Resulting from the evaluation of the data from all Swiss retailers, it was found that 25% of all online shops choose and trust Payrexx as their PSP. This makes Payrexx, founded in Thun in 2015, the second most popular payment provider among Swiss online retailers behind PayPal. With PostFinance (3rd), Worldline (4th), and Datatrans (5th), they also managed to leave behind notable competition, thereby continuing the success story and growth of recent years, mainly confirmed by the market. Considering the market share of 5% that Payrexx achieved in last year's study, this year's 25% and the associated growth of 20% (!) are particularly noteworthy. This quite remarkable growth rate illustrates that Payrexx meets the needs and requirements that Swiss SMEs have and make to a payment provider with its offering, as well as its approach and communication style, to the fullest satisfaction.

THE payment provider for Swiss SMEs

Payrexx offers everything that the SME heart desires. The PCI-DSS-Level-1 certified payment service provider offers its online retailers all necessary payment methods from a single source. In the form of the so-called "Swiss Collecting" services, customers have access to all locally important payment methods at the touch of a button and can easily and uncomplicatedly offer them in their shop to generate transactions. Therefore, Payrexx is the only provider in Switzerland that offers the payment methods TWINT, Postfinance, Mastercard, VISA, Samsung Pay, Google Pay, and Apple Pay from a single source with an acceptance contract. Overall, Payrexx encompasses 40 payment providers and more than 200 payment methods and currencies from around the world through a single interface.

TWINT is the number 1 payment method for Swiss SMEs in e-commerce

The following statistics show the transaction volume and the number of transactions generated by SMEs in e-commerce in the business-to-business and business-to-customer sectors over the Payrexx platform in August. In the course of this representative statistics, transactions from 4,000 retailers were analyzed:

The most used payment method via Payrexx is by a large margin TWINT, which has a particularly high share of 44.64% of all transactions within Switzerland. Mastercard (22.65%) and Visa (20.47%) follow closely on places two and three. Following are PayPal with 4.95% and American Express with 1.70%. It can be observed that all credit card payments together in quantity are almost as high as TWINT payments generated.

Unlike the number of transactions, in terms of volume, the payment method Mastercard with a share of 28.19% ranks first, followed by Visa (25.53%) and TWINT (19.03%) in places two and three. This allows the conclusion, in connection with the previous statistics, that while more payments are made with TWINT, these involve smaller amounts than, in this case, payments with credit cards like Mastercard or Visa. In places four and five are PayPal with 6.99% and American Express with a 6.45% share of the total transaction volume.

Quick onboarding, competent service, satisfied customers

Over 40,000 satisfied customers already process their online payments across Europe via Payrexx. This includes well-known brands and companies such as BKW, Carvolution, Zweifel Pomy-Chips, Hotelcard, the SBB, ALDI Suisse, Swisscom, or the Swiss Post. Users of Payrexx have the opportunity to make use of an agile platform that is simple to operate and, moreover, technologically highly innovative. Through the offered e-commerce tools (Pages, Paylink, Invoice, Donations, QR Pay, Terminal), retailers receive an all-in-one solution which is highly effective and brings with it a workload-reducing effect.

All customers already using Payrexx, as well as those who wish to make use of the solution in the future, further benefit from a unique customer service that offers same-day onboarding (for registration until 4:00 PM) and comprehensive competent support that is available to advise and support during any questions arising during the setup process as well as in all steps beyond.