Payment confirmation
A payment confirmation is the message to merchant and buyer that a transaction has been successfully authorized and processed.
Payment confirmation
The payment confirmation informs everyone involved that a transaction has been successfully processed. For buyers, it appears as a confirmation page in the checkout or as an email. For merchants, it comes as a webhook notification from the PSP or as a status change in the Dashboard.
Technically, the payment confirmation is triggered by the PSP as soon as the authorisation was successful. For payment methods with real-time authorisation (credit cards, TWINT), confirmation occurs within seconds. For asynchronous methods (bank transfer, QR-bill), confirmation can take hours or days — it only occurs after the payment has been received.
For the integration, the webhook is crucial: the PSP sends an HTTP message to the URL defined by you, as soon as the payment status changes (e.g. from 'pending' to 'confirmed'). Your ERP or shop system can then automatically release the order, trigger shipping, or update the accounting.
Payment confirmation examples
A customer pays via Visa. The PSP sends a webhook to the online shop, which automatically marks the order as 'paid'.
After a successful TWINT payment, you will receive a confirmation page in the shop and an email with the order overview.
With a QR-bill, the payment confirmation is only triggered once the bank transfer has been received and matched via CAMT.054.
Payment confirmation FAQ
What is a payment confirmation?
A payment confirmation is the message that a transaction has been successfully processed. Buyers receive it as a confirmation page or email, merchants as a webhook notification from the PSP.
How quickly do you receive the payment confirmation?
With credit cards and TWINT within seconds. With bank transfer and QR-bill only after receipt of payment — typically 1–2 bank business days.
What is a webhook for payments?
A webhook is an automatic HTTP notification from the PSP to the merchant as soon as the payment status changes. This enables automatic order processing without manual checking.
What happens if you do not receive a payment confirmation?
If the confirmation is not received, the shop status should remain 'pending' and the goods should not be shipped. Your PSP Dashboard and webhooks help you check the payment status. For asynchronous methods, checking after 2–3 days can be useful.
