Frequently Asked Questions
How long does it typically take for someone to get back to me?
Our sales team strives to respond to every enquiry within one working day. Depending on the time the form is submitted, this will be either on the same or the following day.
Depending on the scope of your enquiry, the team may first need to carry out preliminary clarifications, for example with development or administration. In such cases, it may take slightly longer than one working day for you to receive a reply. In any case, we answer all enquiries.
What if I do not receive a reply?
This is very unlikely. Our sales team generally answers every enquiry received via form or email. Depending on the scope of the preliminary clarifications, it may at most take a few working days longer before you receive an answer.
If you really have not received an answer, we recommend that you contact our team again. The best way to do this is to reply directly to the automated confirmation email you received after submitting your enquiry.
How can I reschedule or cancel my consultation appointment?
After you have booked your consultation, you will receive two emails: the booking confirmation and the Google Meet invitation. Via the second email, you can both cancel the appointment and propose a new time. Please use these functions to reschedule or cancel the consultation. This ensures that your contact person in the sales team is notified of the change in good time.
What can I expect during a consultation?
In general, a consultation meeting with Payrexx is divided into two parts:
First, you present your company to your contact person in the Sales team: What do you sell, how do you sell, where do you operate, and which aspects are important to you?
Afterwards, we check how the all-in-one solution from Payrexx meets your needs, what needs to be considered during setup, and which subscription suits you best.
Once all these questions have been answered, the next step is to set up and verify your Payrexx account. Our Sales team is also happy to advise and support you personally with this.
How can I best prepare for the consultation?
Generally, you do not need to prepare: Our consultations are low-threshold, straightforward, and without obligation.
However, it would be ideal if you already create a Payrexx account. Simply choose the TRIAL plan so that you do not incur any costs. This way, you can familiarise yourself with the user interface of our platform, click through, and ask more precise questions later.
Where can I find information about Payrexx on my own in advance?
We offer a variety of resources that you can look at before the consultation if needed. However, there is no obligation to do so.
The following pages might be of interest to you:
Our card readers: For on-site sales
Our QR Pay solution: For flexible on-site integration
Our plugins and integrations: If you want to connect your online shop
Our sales tools: So you can easily sell your products
Our documentation: If you have technical or detailed questions
How quickly can I start with Payrexx?
With Payrexx, you can start right away: Simply create una cuenta for free and test all the features for 30 days at no cost. Then, complete setting up your account and verify it for live operation.
Which payment methods can I offer with Payrexx?
With Payrexx, you can offer among others Visa, Mastercard, TWINT, PayPal and more than 200 other payment methods. It is important to highlight that the relevant Swiss payment methods are available through a single contract.
Can Payrexx be integrated into my shop or CMS?
Yes. Payrexx offers integrations and plugins for numerous systems such as WooCommerce, Shopify, Shopware, Magento, PrestaShop, JTL Shop, Odoo, Ecwid and other External provider systems.
